The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

Very satisfied

Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!

Very good

No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.