New York

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

The service was decent.

The reserved car model was not provided. They offered a random one.

Do not use this company. They won't inform you about many details before you pick up the car. They just try to sell you stuff. I realized I was scammed for nearly $300 when I returned the car. I admit I didn't read the contract carefully. They only provide a contract and a process, not convenience and service! They target non-English-speaking Asians and set traps! If you must use them, make sure to read every single line of the contract before signing! Understand everything clearly! They only follow the contract, there's no service! Their service hotline doesn't work on weekends. Even when I got through, it was just processes and contracts. Once you sign, you're out of luck!

The service attitude was very good when returning the car.