Would not use again. Booked a Prado but got a RAV4

Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.

Very satisfied

The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.

I rented a RAV4 from Budget, and the car was about 80% new and in very good condition. Both the interior and exterior were well-maintained, and the vehicle's performance was great. However, the additional insurance fee was too high. We added comprehensive insurance, which cost more than half the rental fee. If the insurance costs were lower, I'd definitely recommend it more strongly.

I've always used this company. The cars are in good condition and the service is attentive.