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+1-2897685366
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+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
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+351-304500663
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+55-6140426960
From France
+33-970019487
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+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7521237330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7521237330
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Adelaide

Reviewed: Sat, Jan 5, 2019
About Thrifty: 4.0 /10
This was my first time renting a car in Adelaide. I booked the car from December 17 to December 31. The pickup time was set for 9 AM on the 17th. We arrived around 8:50 AM. The service staff asked for our IDs, entered the details, and informed us about the deposit. They then entered some other information and told us that the rental ended on the 30th. If we wanted to extend it to the 31st, additional charges would apply. I found this odd since I hadn't agreed to any extra payment. I asked why and she repeated that the booking was until the 30th. I called the car rental customer service, who picked up quickly and confirmed that the booking was indeed until the 31st. The customer service agent communicated with the rental company staff and verified all the information. It was 9:06 AM when the call ended. When I received the receipt, I saw that she had already charged me for an extra day without my consent because I had provided a card for the deposit. After talking to customer service again, she refunded the money. Just because I arrived a few minutes early, they charged me for an extra day without informing me, which I found quite confusing. They could have explained or reminded me that it would be better to pick up the car exactly at 9 AM. For future renters, especially those who face language barriers and don't speak the local language, always clarify the charges. Sorry for the lengthy explanation.
About QEEQ: 10.0 /10

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