West Coast Highway 1

Very satisfying experience

Very good

Absolutely disgusting experience, the car's tires repeatedly had problems during the trip, leaking air. Requested a vehicle replacement but they refused. I was told that the repair costs could be reimbursed, but it's been a month since I returned home and no one has handled this issue. Contacting Zuzuche didn't help either, as they kept delaying. Still no compensation.

I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.

The overall experience was very positive. The good: Once I got to the rental place, the process for pickup and drop off was very smooth and easy and quick. I did not purchase insurance and the rep was not pushy at all to try to get me to purchase it. They just required me to provide proof of my own insurance. Car was very clean and in good condition and they provided a phone holder for Usong your own phone as a GPS and an umbrella. Could use improvement: Started off a bit frustrating because I didn’t notice the pickup instructions which were fairly low on the confirmation email. When I called in, the phone rep was friendly and helpful, but a bit difficult to understand due to his accent. The shuttle situation was a bit awkward as I had to take an airport shuttle to a train station to get picked up there by the YESAWAY shuttle and there is no specific pickup location at the train station so the driver seemed to have a bit of a hard time finding me.