Las Vegas to Oakland

Hidden charges

They kept recommending different car models

I picked up the car early in the morning, no line. My English is not very good, but the staff was very patient and friendly. However, I was a bit disappointed with the car I received; it was not the JEEP I saw in the photos when booking, nor was there a free upgrade. When I rented from Alamo, the cars were always good, and I even got a free upgrade once. Also, this company doesn't offer free GPS, so I rented one from the rental service, but it wasn't as good as the free GPS I got when renting from Alamo.

すごい並んでいたのにカウンターの人が２人しかいなかった為、手続きをするまでにすごく時間がかかった。予約していた車に乗りたかったが、同等クラスの別の車になってしまって残念でした。

Wanted a V8, but the one I ordered wasn’t in so I had to upgrade. Went into the car park and there was the car I originally ordered. Not impressed by this and I’m still waiting for the receipt 4 days after dropping the car off. I also had to pay extra in case the car broke down and needed picking up. Why am I paying for your car to be picked up if it breaks down? You should be delivering a new car to me and apologising.