Customer service forced to sell insurance, claiming it is legally required

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From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5033543313
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5033543313
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Yellowstone

Reviewed: Thu, Aug 9, 2018
About Thrifty: 8.0 /10

Satisfied


Customer service forced to sell insurance, claiming it is legally required

Relevant Reviews on Thrifty SALT LAKE CITY INTL AP

Dempsey Aled(k)

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Reviewed: Tue, Apr 9, 2024
About Thrifty: 10.0 /10
Overall pretty good, a nice experience.
About QEEQ: 10.0 /10

Norman Garcia

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Reviewed: Fri, Aug 9, 2019
“Salt Lake City - Jackson - West Yellowstone - Salt Lake City”
About Thrifty: 10.0 /10
The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.

Hedda Babbitt

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Reviewed: Thu, Aug 20, 2015
About Thrifty: 2.0 /10
The car rental company kept trying to sell insurance. After repeatedly declining, they gave me a Chevrolet SPARK. When I noticed this during pickup, I went back to negotiate and they reluctantly agreed to change the car, but they only provided a small Nissan hatchback. I originally requested a Ford Focus for its larger space as I needed it for a long trip, but they ignored this. The car was in poor condition, dirty, and had unrepaired dents on the door, which affected my travel experience!

Caesar Dunlop

View more >
Reviewed: Tue, Jun 21, 2016
“Salt Lake City--Yellowstone Park--Salt Lake City”
About Thrifty: 4.0 /10
Very close to the terminal, but no guiding signs, had to ask airport staff.

Curtis

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Luxury SUV | Chevrolet Suburban or similar
Reviewed: Wed, Jul 31, 2019
“1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV”
About Thrifty: 7.0 /10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
About QEEQ: 10.0 /10
Booking platform is easy with no issues.

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