Rome, Europe

They aggressively upsell insurance and additional products.

This company is terrible and has no limits to its greed. From the very first day of picking up the car, there were various issues. Initially, I stated that I did not need any additional insurance. However, when they gave me the contract to sign, they intentionally showed the last page in Italian (the contract was multi-page, with the first page in English). Only after I requested the English version did they switch it for me. In the English contract, I noticed an extra insurance charge of over 300 euros and questioned it. Shamelessly, they claimed this insurance could not be canceled, saying it was chosen when I initially booked (who are they fooling? I booked my insurance through a Chinese company, which has nothing to do with the car rental company, so this charge should not appear in their contract). After repeatedly asking for cancellation without success, I had to call the rental company, and only after a representative mediated were multiple service fees canceled (this is when I found out they also charged for multiple drivers and a full tank return fee, even though they only verified my information, yet still charged for multiple drivers). Finally, after signing, they did not immediately send me the pick-up contract via email, causing around an hour delay before they sent the pick-up confirmation email (which was needed to get the car). Returning the car was just as problematic. Despite no accidents or scratches, and even with photographic evidence of the car's condition at pick-up, they unfairly blamed a small scratch on the tire on me, refused to provide evidence or photos of the damage, and forcibly charged me 700 euros. Furthermore, they told us to leave after confirming the return, saying an email would follow, but then delayed the return confirmation, charging an extra day's rental fee, and shamelessly deducting a fuel service fee (even though I pointed out the full tank at return, with the inspector giving me a thumbs-up, they still charged me 30 euros for fuel. This is the first time I’ve encountered such shameless behavior. It seems like the car rental staff in Italy are all equally unscrupulous).

1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35. 2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.

The counter staff engaged in fraudulent sales. They tricked me into upgrading a 1500 car to 5000.

Long lines and slow service. Couldn't get a car at the price booked on QEEQ. They push for additional purchases, otherwise, no car! Clearly, there is an issue with the partnership between QEEQ and BUDGET, causing problems for consumers.