The service was fine and the efficiency was okay. However, Avis has a problem with arbitrary charges. The reason for the charge and the explanation afterwards were different. Once the money is deducted, you are at their mercy.
Renting a car is quite easy. Just prepare the necessary documents and it takes about 10-15 minutes to complete. When signing the contract, check if there are any extra fees and inform the staff to cancel unnecessary items.
The reception service was very slow because the elderly staff kept chatting with my friend, taking half an hour to complete the process. Upstairs, it took quite some time to find someone for the car keys. Returning the car was much quicker, just a quick scan and we were done. However, I discovered later that an unexplained charge of over $250 had been made!
I picked up the car on the evening of 9/19 at the San Diego airport location. The customer service representative, a South American woman with long fake eyelashes, forcibly sold me insurance. I said I didn't need it, but it still showed up on the bill. I was just focused on signing and didn't carefully check the details on the screen. Later, I never received any contract, not even by email! Next time, I will thoroughly review the contract before signing! If there were any recordings at the site, I would definitely file a complaint!
“Very well priced with no additional hassles or inconvenience that dealing direct”
About AVIS:9.0/10
Counter staff in San Diego were unable to help with permit for driving in Canada. This was later resolved at Eugene Airport branch within 10 minutes after customer support from QEEQ
About QEEQ:10.0/10
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