I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.

Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.

They close at 5 PM, arrived at 4:54, finished in ten minutes, others were in a rush to leave, haha Overall performance was satisfactory, got a Toyota

Average, long waiting time in the queue

The initial car provided had scratches on the left side, which were not mentioned in the order. To avoid disputes, I went back to the rental company the next day to exchange for another car, which delayed my trip a bit.