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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3517438333
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3517438333
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Germany-Austria-Czech Republic

Reviewed: Sat, May 5, 2018
About Hertz: 2.0 /10
When picking up the car, I was informed that it hadn't been returned yet, so we had to wait around 2 hours.

Relevant Reviews on Hertz FRANKFURT AIRPORT

Jamie Wolf

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Reviewed: Sun, Mar 25, 2018
About Hertz: 2.0 /10
The rental and drop-off locations were too far apart. I had to inspect the car myself after getting the keys and ran back and forth with my suitcase three times. What should have taken ten minutes ended up taking an hour, and I was drenched in sweat.

Bing Dorothea

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Reviewed: Fri, Sep 16, 2016
“A very happy and pleasant experience!”
About Hertz: 10.0 /10
Very good!
About QEEQ: 10.0 /10

Myron Hewlett

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Reviewed: Mon, Jul 20, 2015
About Hertz: 4.0 /10
Hertz's overall service was terrible. We had to wait in line for more than half an hour at Frankfurt Airport to pick up the car, only to find out that their store's computer system and POS machine were both down. They said they needed to do a pre-authorization over the phone. After showing them three cards, they finally said it was successful. However, we received bank messages showing pre-authorization on all three cards. They provided incorrect parking information, making us search for the car for quite some time, and eventually, we got help from staff from another rental company to find the car on an upper level. When returning the car at the Frankfurt city center location, I requested a receipt and was told to come back the next day. When I went the next day, they said they would check immediately and to come back in 20 minutes. After waiting 20 minutes and returning, the counter staff had already left. A neighboring rental company employee said he received an emergency call and had to leave. We had to go back a third day and were presented with a bill over 600 euros higher than our booking. When we discussed the incorrect charges with the staff, they told us that they billed according to the computer records and advised us to call customer service. We had to fly back to our home country that day, so we could only handle the issue after returning. Overall, this was a terrible car rental experience.

Cornell Warner

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Reviewed: Wed, Jul 29, 2015
About Hertz: 6.0 /10
Satisfied with the car pickup at Frankfurt Airport. Not satisfied with the car drop-off at Munich train station! The address of the drop-off location did not match with the actual drop-off point!

Lennon Jimmy

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Reviewed: Wed, Sep 9, 2015
About Hertz: 8.0 /10
Pretty good.

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