There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

The service was quite good, had a pleasant chat.

Hertz's service is really frustrating. Both the pick-up and drop-off processes were extremely slow, extremely slow, extremely slow!

No comparison, but it’s alright

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.