Quite satisfied

Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.

Very good, and their English is also excellent

I forgot

Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...