From Christchurch to Picton

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

The service at the Christchurch Airport car rental store was very smooth. Communication using simple language and mobile translation was effortless. After reviewing the rental order, the customer service representative patiently explained the pickup route and provided a booklet on New Zealand traffic regulations.

Satisfied!

The store is very easy to find. It seems to be affiliated with Avis. The car was very new and easy to drive.

Satisfied