A terrible experience. At pickup, I was told my credit card limit was not sufficient, but they could reduce the amount if I purchased their €250 insurance. However, my credit limit was enough. The limit can be checked on the app and I confirmed with the bank on-site. Subsequent travel expenses also showed the limit was enough. It's all a scam!

Unjustified charges without explanation, and even when they made a mistake in the order, they refused to admit it. Had to cover the extra costs ourselves.

As usual Sicily By Car offered an excellent level of service at reasonable cost. The car was relatively new and in good condition. The counter staff were helpful, pleasant and efficient.

Great booking website. Easy to navigate. The free cancellation and rebooking is certainly an advantage. On this occasion I booked and then rebooked at a lower price.

Staff was helpful but I had to wait 1 hour and 30 minutes before reaching the desk as there were about 8 people before and the procedure was taking 20 minutes per customer. Also I was told I was upgraded but the car was only 1.0, I was expecting a more powerful car.

everything smooth, will use it again

Poor service tried to off load damaged SUV - damage not record on documents asked to sign before pickup. Returned the key to desk and requested a car with no big dents. Replaced with a standard car not SUV - disappointing but had no chosse condering time of pickup. Also SetNav did not work - wasted good holiday time returning to the Sicily desk.