The AVIS rental center at San Francisco Airport had a lot of customers, but the staff handled it relatively quickly. After waiting in line for a while, the process was completed, and picking up the car was even easier; you just go directly to the parking spot to get the car. Overall, the speed was very efficient.
Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.
Customer service at San Francisco airport was indifferent.
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