Dubai Abu Dhabi

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

Staff was friendly, and the queue was not long.

24-hour car rental service, and the car was in good condition. Drawbacks: The car rental deposit from the company takes two months to be refunded; although the company confirmed free shuttle service between terminals before the rental, this service was not provided.

The car rental company was great. I arrived early at 2 AM, and someone was there to assist me without any additional charges. Thumbs up!

They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.