Terrible

They claimed to have Chinese service, but there wasn't any. Although I had already purchased insurance, they still added additional coverage, which I didn't mind too much. We had to wait to pick up the car because we needed to wait for someone else to return it.

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

The pickup process was very slow. Despite booking well in advance, my family and I had to wait for almost an hour early in the morning.

Very friendly and explained everything clearly!

Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.