Out of three vehicles, two were not available at the correct time and we had to wait an additional 45 minutes. We ended up downgrading to a Dodge Grand Caravan. The staff at the rental company were quite friendly and did not push for additional insurance.
The location is very difficult to find. The app shows the location as Hilton Hotel, but you have to go into the Hilton Hotel and ask the staff to find it. The funny thing is that there are various car rental companies lined up right across the Hilton Hotel's main entrance. The actual store is located on Mason Street, which is essentially the back door of the Hilton Hotel's garage.
We had a total of 3 vehicles, but 2 of them couldn't provide the correct models on time, requiring us to wait an additional 45 minutes. We ended up opting for a Dodge Grand Caravan at a lower class. The car rental company's staff was polite and did not push for insurance.
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