CAR RENTAL REVIEWS ON BUDGET IN SAN FRANCISCO

Extremely dissatisfied. The store staff had a bad attitude, the reserved car was not available, and I was told to either pay extra or accept a subpar vehicle, specifically a MiniVan. The car looked terrible, with scratches all over the body. The next day, the car broke down, and the engine wouldn’t start. I immediately called for roadside assistance at 2 PM, but the tow truck didn’t arrive until 9:30 PM. During this time, the car rental company and the roadside assistance company delayed and passed the responsibility back and forth, which was extremely frustrating. The breakdown location was only about a 10-minute drive from the rental store, so they could have easily brought a replacement car, but they didn’t intend to do so and instead passed the issue to the roadside assistance company. By the time the roadside assistance company finally got us to the rental store, Budget, it was almost closing time. The staff said they didn’t have a car ready for us, even though the roadside assistance company had told me the store had prepared an SUV. However, the store staff said otherwise. Fortunately, someone returned a Toyota Corolla, which was then given to me. It was already 11 PM by this time. From calling for assistance to getting a new car, it took 9 hours. The entire day’s plans were ruined, and I couldn’t check into my reserved hotel, resulting in a no-show charge. Budget might be struggling, merging with AVIS. Many locations have either dual branding or only AVIS branding. I picked up the car at Union Square in San Francisco, booked via Budget, but the store only had AVIS signage. The breakdown happened in Monterey, and I switched cars at the local airport, which also only had AVIS signage. This might explain the bad service. I advise everyone to avoid Budget if possible.

The service attitude is great, warm and attentive, quick and efficient!

Only to improve the pick up time needed to get the vehicle, the rest was smooth and simple

Excellent, I will be using the service often going forward

Excellent

Counter staff very friendly

Very satisfied

It was average. Can you believe the downtown pickup location had only two or three cars? I booked a Camry but got a Chevrolet with seventy to eighty thousand kilometers on it. The air conditioning didn't work well, and I didn't have time to get a replacement. Avoid this company.

Very good and smooth.

Overall, it is quite convenient.

There was a wait for more than an hour at the rental center ..with only one staff attending for a majority of the time. The car was due for an oil change ..the next day after I had parked the car in my driveway it would not start at all ..the car battery totally died ..now how does that happen ..I got the key and locked the car ..shouldn't that have taken care of lights etc ..which btw I didn't even touch ( switch on or something ) and I checked after that the lights turned off after the car was locked ..also budget wanted to charge me like 100 bucks for a jump start request ..I got it done and also came to know the coolant level in the car was like super low ..That car had an issue and I was super inconvenienced for renting it ..only good thing was after several attempts to reach the local office of budget 30 min wait on multiple calls and informing them , they said theyvwould not charge me for the late delivery which. I was able to return the car around 1 hr late

Great service, easy to pick up and return the car.

Budget have disappointed me. The quality of the car however was budget, so I suppose I should accept it for what it was, cheaper, unreliable and budget through and through. Even charged me ridiculous amounts at the end for fuel and tolls.

Great website.

I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.

The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

Labor is expensive in the US. There's staff at the car rental registration, and the rental agency has many counters. You can handle the process as soon as you arrive. Booked a Toyota RAV4, but got a very new Hyundai Tucson with only 29,000 km! Quite satisfied.

Very good

Great

Great

Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

Very smooth process. A lady at the neighboring counter saw us waiting in line and called us over to help immediately.

Great experience. They upgraded our car, and after we had lunch, there was almost no queue when we picked it up. We placed the order on-site because we were unsure if our magnetic stripe credit card would work.