Had to wait in line for a long time and then waited another hour after completing the paperwork to get the car, supposedly because they were washing it. We originally rented a Highlander but were given a front-wheel-drive GMC instead. The power was weak and the car was heavy. The Rockies require snow tires from October 1st, and we rented the car on the 28th without any warning from the rental company. As a result, we got stuck in Banff for a long time due to heavy snow and slipping while going uphill.
The company is small with only two staff members. Their attitude is acceptable, and the procedure is relatively simple. At the end, the staff will give you the keys and tell you which parking spot the car is in. Using Google navigation, you can get out quickly.
Picking up the car at Vancouver Airport is a trap. There’s an additional C$165.5 airport pickup fee, and various extra insurances. I rented the car for three weeks, and adding one more driver cost another C$324. These fees are not disclosed when booking online. It's really a rip-off. I already paid over C$8,000 in China, and had to pay another C$6,000 in Vancouver. There were no discounts at all! Poor experience.
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