The same car category tends to offer the lowest price models first. They recommend paid upgrades and insurance, but provide little explanation and aren't very enthusiastic. Poor service attitude, and the pre-authorization amount on the credit card is higher than stated in the contract without informing the customer.

Everything was in English. Thankfully, my husband's English is decent. The instructions were very detailed, but there was still an attempt to sell insurance.

When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.

The vehicle was in excellent condition.

The rental company's airport location is clearly marked in the arrivals hall. The staff were very friendly. When I returned the first car with issues, they assisted me in selecting a new one and even test-drove it before handing it over.