Launceston - Coles Bay - Hobart

Great service attitude.

Renting the car was very convenient; everything was settled within the airport. The car was in excellent condition—clean, tidy, and fully fueled. It all went very smoothly.

We arrived on a late flight, and it was very convenient to handle the car pickup right after exiting. The staff was very professional and informed me that I had booked a relatively large seven-seater car. When I requested to switch to a smaller SUV, the staff recommended one for me and saved me around a hundred dollars. The only issue was due to my limited English skills, I had trouble communicating about buying insurance, but I resolved it using a translation app. Returning the car was also very simple. After receiving the keys and asking if the tank was full and if there were any damages, the staff told me to go ahead with my flight check-in. Overall, renting a car in Australia is convenient and quick!

Pickup and drop-off at the airport were very convenient. The service attitude was excellent, and we were very satisfied with the car's condition. Although it was a small Swift, it was quite spacious and had good power.

The final rental payment should have only been around 600, but I was charged over 300 AUD after returning to my home country. I am very frustrated and still investigating the reason. I incurred no additional fees with Hertz.