The cars are very new; I got one that had been out for just over ten days. I'm quite satisfied with the car. However, the store's upselling services are a trap. Don't choose the option to let them refuel the car.
When picking up the car, the staff told me to return it with a full tank, and if not, they could refuel it for a price cheaper than outside. I returned it with a full tank, but they maliciously charged me for a full tank of fuel. I provided the fuel receipt and a photo of the fuel gauge, but they rejected it, claiming the timing didn’t match because I returned the car early. I was very careful to keep all the evidence, yet they still deducted the charges wrongly. Avoid renting from this company if possible.
Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card.
So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle.
How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return??
I found it very awkward and disrespectful.
About QEEQ:10.0/10
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