Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.