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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3003986314
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3003986314
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Great Ocean Road

Reviewed: Fri, Mar 22, 2019
About Hertz: 2.0 /10
After returning the car, an inexplicable charge of 1281 AUD was made. Be cautious when selecting.

Relevant Reviews on Hertz MELBOURNE DT

Elmer Frederick

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Reviewed: Sat, Dec 1, 2018
“Melbourne - Great Ocean Road - 12 Apostles - Port Campbell - (Inland Route) Melbourne.”
About Hertz: 10.0 /10
The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.
About QEEQ: 10.0 /10

Selena Katharine

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Reviewed: Thu, Aug 10, 2017
About Hertz: 10.0 /10
Very good. The service attitude was great and the location was easy to find.
About QEEQ: 10.0 /10

Esther Katte

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Reviewed: Thu, Nov 10, 2016
“Freedom and Fun with a Car”
About Hertz: 10.0 /10
Trustworthy
About QEEQ: 10.0 /10

William Bertha

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Reviewed: Thu, Feb 19, 2015
About Hertz: 10.0 /10
Very professional. Since it's full coverage, no extra check-in or check-out inspections are needed, similar to the no-liability insurance in China. The car was very new, just over 5000 kilometers, much better than the typical 20000 kilometers in China. However, others picking up a car at Franklin Hertz should be aware that the cars are parked in a garage, and you need to drive them down yourself. It's tricky if you're not used to right-hand drive cars yet. You can ask the staff to bring the car to the ground level before handing it over. At Melbourne Airport, there's a dedicated return lane for rental cars. It's a shared lane for all rental companies and not the entrance to a private car parking. Please pay attention to this.
About QEEQ: 10.0 /10

Xanthe Service

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Reviewed: Fri, Jan 8, 2016
About Hertz: 8.0 /10
There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.

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