They took a $200 deposit from me without mentioning when it would be refunded. My friend rented from the same company and wasn’t charged a deposit, so it felt unfair.

Hertz is after all a big company with many customers. I arrived at the store at 7:20 AM and there were already two customers in line. Fortunately, the store is big enough to accommodate three customers at the same time. The staff patiently explained the entire rental process and showed no dissatisfaction when I declined the recommended options. They even personally directed me to the window to demonstrate how to pick up the car at the parking building across the street. Very thoughtful. Thumbs up!!

In Australia, Tasmania does not include accident insurance. I rented a Nissan X-Trail, but they gave me a Hyundai.

The staff had a good attitude, the car pickup was quick and easy, and the store was easy to find.

There were many people picking up cars that day. I had to wait in line for an hour before and after the pickup process, which was quite frustrating.