Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????
The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.
Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!
Very professional, both pick-up and drop-off were quick.
About QEEQ:10.0/10
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