Banff, Yellowstone

Very satisfied. I booked a seven-seater car, but after picking it up and loading the luggage, I discovered it only had six seats. I drove back to exchange the car, and the staff were happy to assist.

Very satisfied. Although there were questions about insurance during pickup, once informed that I already purchased it through the rental platform, the counter quickly handed me the car without any further hassle.

Very satisfied. The car had only driven 76 kilometers. It's a brand new car with the user manual still sealed. The only downside is that the steering wheel tends to loosen momentarily when turning, causing oversteering. After getting used to it, you need to correct the steering in advance. Upon checking, I didn't find any excessive looseness in the steering. I'm not sure what the issue is, but I got used to correcting the steering in advance. To avoid trouble, I didn't switch to another car on my second rental.

The first car we got was a Toyota that smelled like rotten fish, so we switched to a Dodge. When returning the car, the staff said there was a small chip on the windshield and blamed us for it. Honestly, the chip was very tiny, and we only drove in the city for three days, so it shouldn't have happened. We suspect it was there when we picked up the car, but the garage was quite dark, and we missed it. Interestingly, another Chinese customer before us was also blamed for the same reason! So, friends, be very careful when picking up your car! Don't trust the rental company blindly!

Bad organization at counter desk. More than 1h30 To get the vehicle

Easy to use, easy to access