Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.
I had already bought full insurance, but the store still tried to sell insurance. The China Merchants Bank all-currency credit card from China uses chip and magnetic stripe encryption. Due to security issues, China Merchants Bank has stopped using the magnetic stripe function, opting for chip insertion for authorization instead. This caused issues as the rental store couldn't process the card, leading to inconvenience. I suggest they implement multiple methods like pre-authorization prompting chip card insertion or using Alipay QR codes for verification.
When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.
About QEEQ:10.0/10
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