Very satisfied

Initially, they gave us a car without a front license plate and not the model I had booked. Later, the patrolling staff at the car park noticed and said it was unusable, asked the service staff to switch, and we were told there were no cars at that spot. Finally, albeit reluctantly, the receptionist gave us the car model we had booked.

Pick-up location was under staffed so the wait was longer than anticipated.

No problems

Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.

Yes

Car was good but Newark return process wasn't smooth. I left the car with the keys in it (as I was told). I had to call them to make sure they checked the car in.