Extremely satisfied

The car pick-up was relatively convenient, but the car provided had some issues. Fortunately, we were able to smoothly exchange it later, so it didn't have a major impact.

Service and queue time are okay, but it would be better if someone could accompany us to the car and teach us how to use it.

The rental location was far from the airport, the car's condition was mediocre and not clean. When we picked up the car, it already had visible damage and lacked floor mats. It seemed like it hadn't been washed as there were dead bugs on the front of the car. We were given a car from the outdoor lot even though there was an indoor parking option; they insisted we go to their headquarters for an outdoor pick-up. It was raining heavily when we picked up the car, so we couldn't thoroughly inspect its condition. Upon return, we noticed a small scratch on the bottom, but we couldn't be sure if it happened during our rental since we didn't remember any incidents. However, we were held responsible and our deposit was fully deducted. They interrogated us for half an hour as if we were criminals, even though we had full insurance coverage.

The staff at the counter was rude, strongly recommending insurance to me. When I refused, they questioned if I could drive a manual. I directly told them I had been driving in Australia for a month and had just driven in the UK for over 10 days before coming to Ireland. They shut up after that, but still blocked a deposit of 1550 euros on my credit card.