We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!
The store in Jerusalem was terrible and unprofessional. They mixed up our order, and the customer service added an extra rental day, starting a disaster. They charged us nearly 5,000 yuan without notifying us, and it wasn't even our fault; they were the ones who made the mistake.
The car seat was broken and i didn't get a refund.
One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...
There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.
I felt cheated. The actual price was more than double the price that I booked.
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