The car was very new, and the staff's service was quite good.

The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

Although ecar's cars are old, their customer service is pretty good.

The store in Jerusalem was terrible and unprofessional. They mixed up our order, and the customer service added an extra rental day, starting a disaster. They charged us nearly 5,000 yuan without notifying us, and it wasn't even our fault; they were the ones who made the mistake.

The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...