From Stavanger to Bergen

Very satisfied, efficient service

Automatically upgraded to a compact SUV, which was fantastic.

Recommend getting full insurance for peace of mind!

Our experience at the AVIS car rental at Stavanger Airport in Norway was extremely unpleasant! AVIS's malicious deceit and lack of integrity were infuriating!! We initially rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon and the other was an automatic Audi A6 station wagon, both for a week with a different drop-off location. However, when picking up the cars, we were told that there was no Audi A6 available. They offered us a Golf station wagon instead, without a price reduction, and argued that the trunks of both cars are the same size, assuring us that it would be fine. Of course, we were unhappy because it couldn't fit our luggage and they are clearly not in the same category! Attempts to swap to an Audi A6 in the next city also failed. We sought help from Zuzuche, and their experienced customer service suggested we ask the AVIS staff to write and photograph a statement that they couldn’t provide a car of the same category. Suddenly, the AVIS staff said they could provide a station wagon of the same category after all!!!! It was extremely frustrating and had already wasted over an hour of our time! Furthermore, after returning home, we found that the rental charges were 3000 Norwegian Kroner more than the original rental order! As of this review, Zuzuche is still actively coordinating, with no resolution yet. The service and integrity of a big car rental company like AVIS are very disappointing!! We will not be using them again!

The experience at the car rental location at Stavanger Airport in Norway was extremely unpleasant! AVIS car rental company's malicious deceit and dishonesty were infuriating!! Initially, we had rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon, and the other was an automatic Audi A6 station wagon, both for a one-week one-way rental. At the car pick-up, we were told that the A6 was not available. We were offered a Golf station wagon instead, without any discount, and they falsely claimed that the trunk size was the same, assuring us it would be sufficient. We were naturally displeased, as it could not fit our luggage, and it was obviously a different car category! Discussions to switch to an A6 at the next city also failed. We sought help from Zuzuche, and their customer service, being very experienced, advised requesting a written statement from the store clerk confirming the inability to provide a car of the same grade and taking a photo. Following this, AVIS staff suddenly agreed to provide a station wagon of the same grade!!! This was extremely frustrating and wasted over an hour of our time! Furthermore, after returning home, we found that we were overcharged by more than 3,000 Norwegian Krone compared to the original rental fee! As of writing this review, Zuzuche is still actively coordinating, but there has been no resolution yet. Such poor service and dishonesty from a major car rental company like AVIS is very disappointing!! We will not patronize them again!