Aggressive upselling

The service was great, the contract was quickly sent to my email, and the hostess was very nice. There were no other sales pitches throughout the process.

I returned the car one hour later than the time on my order, and the rental company charged me 532 yuan and an additional two days of rent. Earlier, I called the car rental customer service to ask for a delayed return, and they told me to contact the store. I rented the car from you, what are you doing? Nobody answered the phone at the store, which was very inconvenient. It was really terrible.

Except for the aggressive insurance upselling, everything else is perfect.

A WiFi would be really appreciated in all location. It would help a lot on customer satisfaction.