When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.

Service was okay, but the pickup process took a long time.

It took over two hours to queue up for the car after completing the paperwork. The first time, the staff even gave us the wrong car, but luckily the guard stopped us. The most unsatisfactory part was the fees: toll service fees and roadside assistance fees added up to over 300 dollars. Actually, rentalcars.com already provided roadside assistance insurance, dollar rental is just being a rip-off!

Terrible service, unreasonable demands. The two elderly Middle Eastern men had trouble even using a computer and couldn't process a card payment—so frustrating.

I booked a Ford Focus but was told it wasn't available. They should have upgraded for free, but they were unwilling to do so and forced me to buy optional insurance. I mentioned I had already prepaid, but because the receipt was in Chinese, Dollar Car Rental didn't acknowledge it. Unable to communicate effectively, I had to opt for a much smaller car. Very unsatisfied with the service.