ロサンゼルス市内

Unnecessary insurance charges

There was a normal lineup. At pickup, they informed me that the originally booked car was unavailable. They offered a 5-seater as a replacement or an upgrade for $75 per day. Really a rip-off.

When I went to pick up the car, I couldn't pay online at the entrance; I had to pay at the store, which was much more expensive. After paying, there were no keys in the car. They made me wait a long time in the rain, and in the end, they changed the car for me.

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.

Quick, efficient and courteous. The best!

Easy to schedule and excellent price.