No Chinese support. The girl at the rental counter spoke good English, but the person who answered the phone when returning the car struggled a lot. Also, when picking up the car, the fuel gauge showed it could run 450 km, so I didn't pay much attention. However, after refueling before returning, it showed 580 km. Clearly, the tank wasn’t full when I picked up the car. The fuel gauge needle was around the full mark but went down quickly once driving. I felt slightly misled.
Overall service was average. Due to the language barrier, communication relied on images, basic gestures, and translation apps, which felt rather inefficient. At pickup, I showed them a picture of their store, but the staff just shook their head and ignored me. Did they not understand my intent? If that's the case, they could have asked me further or clarified if the store wasn’t theirs. Then I presented the rental voucher, and they immediately signaled to proceed with the process. I finally breathed a sigh of relief—found the right place! At vehicle return, the inspection went smoothly, but they informed us about a toll fee, which confused us. After questioning it, they pulled up a system image showing the incurred fee. We promptly showed our proof of toll payment, but they said something unclear and appeared to ignore us. Since we were running short on time for our flight, we used the translation app to stress the urgency and asked them to resolve the issue quickly. They only insisted we pay the fee. Having no choice due to time constraints, we paid and left.
I didn't get the car, but they still charged me. Is it my fault I didn't bring a Visa card? Why doesn't the app clearly state that you must use a Visa card? Other companies don't require a Visa, but this one, with the highest rating, insists on it?
“The car rental company is great, always been providing a tip top condition car. Will book again with”
About Thai Rent A Car:10.0/10
Upgraded the car to a bigger capacity at no cost. Very nice new car
About QEEQ:10.0/10
First booking was cancelled by the supplier due to vehicle unavailability. Rebooked with Thai Rent A Car and received a confirmation almost instantly. Great company! at least being assured of the rental.
Easyrentcars made booking a vehicle convenient and fast.
Provided full info details on the location collection & return of the vehicle.
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