None of Your Business

Highly satisfied

Quite good

I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.

The service staff was extremely rude and unfriendly during the car return process. Highly recommend adding Chinese service.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.