When picking up the car, it didn’t have enough fuel. In Queenstown, there was only one staff member, and it took about an hour to get picked up and go to the company to get the car. When picking up the car, it didn’t have enough fuel.

I highly recommend this rental company to everyone.

And car smell so bad like a someone smoke in car before and a car very old

The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).

Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019

No problems with ERC.