Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all .
Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much
Despite car was old, company maintained the car so well so it was nice and comfortable during our journey
and customer Service was tooooo good
Thank you EZU
Even thought its not a big company like europcar , hertz , avis
We will definitely Use this company again when we visit Auckland again
Thank you
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU:8.3/10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ:9.0/10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
“The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting”
About EZU:6.3/10
The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting
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