I rented a car in March this year, and I actually forgot to leave a review... It wasn't until I planned another trip to New Zealand that I remembered. The service from EasiRent was very satisfactory, with affordable prices and excellent service. The staff were polite and responsible.
We rented the car in Christchurch and returned it in Auckland. When we arrived in Auckland, there was no record of our rental. We ended up waiting nearly an hour to finalize everything. The company is small and seems to try to find issues with the car to claim insurance (others returning their cars felt the same). We managed to avoid extra charges after insisting on our point, even though we had purchased full insurance.
Pick up from the airport was ok. When we got back to the office we had to wait 20 minutes as only one staff member was there and another customer was being looked after - that meant the whole pick up process took almost 45 minute from arriving at the offices to leaving the offices.
The corolla we wanted and booked wasn't available so we were given an equivalent car we were told from the same class- however it was a 1400cc car not the 1800 cc car we booked- I dont believe they are the same class of car with a much smaller motor. We were offered a corolla but told had to wait 30 minutes - then after 30 minutes were told the corolla was not available as they only had a newer car and we needed to pay more to get it.
They gave us a different car than stated in the reservation. It was falling apart from the get go (badly beat up and the wheel covers were affixed with plastic strips) and it smelled inside. We didn't realize we had made a few paint scruffs on the front bumper and they charged us 840 dollars essentially claiming they would have to change the front part, though no bumps had been made. Absolute fraudsters.
About QEEQ:8.0/10
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