Europcar upgraded Audi A3 to Mercedes c200 cabrio

Service is not enthusiastic, aggressively pushing insurance.

Average.

The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.

The Zurich airport rental office is not far from the arrival hall, and you can walk there without needing a shuttle. There were not many people in line, and while the staff was not particularly enthusiastic, they were polite enough. I got the car quickly. However, the return location at Geneva airport lacks clear signage. Initially, I couldn't find the return spot and had to circle around and ask someone for directions. If you miss the only small sign, you might end up driving into France! Of course, this is not the fault of the rental office, and the return process was quick.

in airport, they open at 8:00 am, while we are lucky to be the first 2 customer, no need to wait longer. Although we rent for a Volkswagen car, but eventually they gave me Skoda Octavia, its more or less similar, acceptable.

there seems no alerts for letting me knowing the operation time for the Europcar when my flight was arriving at 6:40am, while they open at 8am only.