Great Ocean Road

Very satisfied, the car replacement efficiency is high

Great car and beautiful scenery. Driving experience was excellent.

The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.

The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.

Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation.
Dislike: A little slow at pick up due to only 1 staff member on duty.