Milan-Cannes-Nice-Monaco-Genoa-Cinque Terre-Pisa-Florence

The staff speaks poor English, making communication difficult. They forcefully sell insurance and provided an old manual car with 17 damages, saying there were no other cars available. I strongly advise against using this rental service again.

The front desk carefully confirmed everything without any upselling, a hundred thumbs up!

Everything was great.

The car rental store in Milan is quite a distance from the parking lot. We had to drag two heavy suitcases across two streets and up to the third floor of the parking lot to find the place. Luckily, a staff member appeared halfway, so we didn't have to search for long.

We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?