The car matched the online photos, procedures were simple. Easy pickup.

The service was excellent, no pressure to buy insurance.

Pretty good

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

There were additional sales. Due to my poor language skills, extra taxes and fees were incurred, and I didn't get help from QEEQ to resolve it!