I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

The service from Europcar was quite satisfactory!

Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.

No queues

Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!