Great Ocean Road, Melbourne

There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.

Perfect

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.

Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price

Booking is easy, information of rental is very complete

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!