Houston

Excellent car rental experience

Quite convenient and efficient!

Great. Returning the car was easy.

Visited Czech Republic during the National Day holiday in October, booked a Ford Mondeo manual or a similar model, but was given a Peugeot 5008. Everything was satisfactory until returning the car. Since it was my first time renting, I was a bit careless. During the return, I checked the car with the staff but didn't take photos. To my surprise, by the end of February, I saw an additional charge of nearly 1500 RMB. I contacted the rental company and received a photo showing severe scratches on the rear bumper, which were obvious like children's graffiti on a wall. I asked the company why such obvious damage was discovered so late and why they charged me. They just apologized for the late discovery and insisted it was our fault. Very dissatisfied, I will never rent from this company again.

Budget and Avis are together, and the actual rental was handled by Avis. The address provided on the order was incorrect and there were two given. When we couldn't find the store at the first address, we assumed we had the wrong place and headed to the second address. We called the rental company to inform them we'd be late to the second location. After a half-hour walk, we still couldn't find the store. We contacted the rental company again, and they said someone would come to pick us up. Once the representative arrived, we learned the actual store was at a different location. He drove us there to complete the rental process. It would be helpful if the correct address was clearly provided to avoid such confusion. When returning the car, the store was closed. We called, and someone came out to collect the keys. The return specifics were noted at our request. Regarding the credit card deposit, we were initially informed that Avis would lock the deposit amount. However, about half an hour later, Budget locked a separate amount on the card. When we went to the store to inquire, the staff said they hadn't locked any additional fees and couldn't check until the next working day. We contacted customer service, and the first representative hung up claiming they couldn't hear us. The second representative promised to look into it. Two days later, they informed us the locked amount was for fuel charges. We were okay with the fuel charge but not with the unauthorized lock on our credit card without prior notification.