The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.

The car rental company is easy to find.

Very professional service, a trusted big brand!

The service from Europcar was very poor. The reception's attitude and speed were both very unsatisfactory. Additionally, the car I booked was different from the one provided. When I asked if there were any other available options, they didn't even bother to check and simply told me there were none.

Very convenient, had to wait a bit because there were many people during pickup.