The website promised a car of the same class, but despite available cars, they gave me a lower-class vehicle. I specifically asked the person in charge of car pickup, and he said my order was for a class-F Golf. If I wanted a VW T-Roc, which is also class-F, I needed to pay extra. He told me to talk to the front desk for car allocation issues, but I didn't have time. When changing cars, I had already paid over 80 euros for one-way fees, but in Naples, I was charged another 180 euros, including over 60 euros for fuel. The remaining 120 euros also included some one-way fees and other service charges. I had no choice but to pay. Again, I was told to communicate with customer service. My flight was about to depart, so I had no time. In short, it was a very bad experience.
The attitude was very poor. They automatically canceled my reservation just because I was one hour late. Since I had prepaid the full amount, I couldn't get a refund. Extremely bad service!
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